London Governance & Compliance Academy
The fair treatment of vulnerable customers has become an increasingly important topic in the financial services industry. Vulnerable customers are individuals who may be at a greater risk of harm or disadvantage due to personal circumstances such as age, disability, low income or financial illiteracy. Ensuring that these customers are treated fairly and receive adequate […]
In a rapidly changing global economy, organisations are constantly faced with unexpected challenges and disruptive events that can jeopardise their ability to function efficiently and effectively. Operational resilience has emerged as a critical concept for businesses aiming to survive and thrive in this unpredictable environment. We can define operational resilience as an organisation’s ability to […]
Financial promotions play an important role in the UK financial sector, allowing businesses to advertise their products and services to potential customers. However, these promotions can also carry a high risk of mis-selling and exploitation, with customers sometimes falling victim to overly strong advertising and misleading offers made by financial services companies. The potential damage […]
