Identifying and Handling Vulnerable Customers

Peter Wilson

Identifying and Handling Vulnerable Customers

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The identifying and management of vulnerable customers is a subject that the FCA have raised as a key focus for firms. Firms are required to identify and ensure that customers who can be classed as vulnerable are looked after and adequately accounted for by financial service firms. This topic is more important than ever due to the impact of coronavirus (Covid-19).

Whilst some firms have led the charge with their policies and processes around vulnerable customers, the FCA has stated that there are significant numbers of firms who are failing to consider the needs of these customers, leading to harm.

During this free webinar on the 2nd of August at 15:00 UK Time, our subject matter experts will discuss the issues and how they relate to ensuring customers are recorded and looked after in line with the regulators expectations.




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2 August 2021 

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10:00 – 11:00 UK Time

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1 hour

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During this webinar, we will:

  • Discuss the FCA’s current view
  • Assess how this impacts firms
  • Review a number of case studies, and
  • Consider how to practically apply it to an existing business.



If you would like to submit a question before the webinar, you can do so by emailing Jonathan Greenstein on






Webinar Speaker: Peter Wilson

Peter has a 10-year experience as a Compliance Officer and MLRO within a number of FCA regulated companies throughout the investment management, foreign exchange, CFD, e-commerce and insurance sectors.

With a background primarily leading in-house compliance teams, Peter has deep expertise undertaking and overseeing key regulatory projects including CASS, MIFID, MiFIR, EMIR, AML, SMCR and Complaints.

As a practitioner, Peter has a keen interest in AML and Financial Crime issues and is a current member of’s Advisory Board. Peter also holds a Diploma in AML (with Merit) from the International Compliance Association.


Additional Details

Duration - 1


Date And Time

02-August-2021 - 15:00 to
- 16:00




Live Online (Zoom)

Event Category


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