Customer Care – FAQ

Help & Support

You can explore the upcoming courses by clicking here.

Select your course to go through the details and click the Registration button. You will then receive further details on how to access the course.

Third-party cookies are placed into a user’s browser by a website hosted on a domain other than the one they’re currently visiting. Just like standard cookies, thirdparty cookies are used for multiple reasons (e.g., caching user settings and preferences, tracking information, etc.).

To distribute SCORM content, you must configure your browser to accept third-party cookies. Most browsers accept them by default. If your browser doesn’t (i.e., Safari) or you’ve already disabled third-party cookies from your settings, you must enable them immediately for SCORM content to load properly.

Here’s how to enable third-party cookies in six popular browsers:

A. Mozilla Firefox

1. Click the menu symbol and choose Options.

2. Go to the Privacy and Security tab.

3. In the History section, choose Use custom settings for history from the Firefox will drop-down list.

4. In the Cookies and Site Data section, check Accept cookies and site data from websites.

5. From the Accept third-party cookies and site data drop-down list,
choose Always.

B. Google Chrome

1. Click the menu symbol and choose Settings.

2. Scroll to the bottom of the page and click Advanced.

3. In the Privacy and security section, click Content settings.

4. Click Cookies.

5. Make sure the Allow sites to save and read cookie data switch is on.

6. Click the Block third-party cookies switch to turn it off.

C. Internet Explorer

1. Click the gear symbol and choose Internet Options.

2. Go to the Privacy tab.

3. Click Advanced.

4. On the Advanced Privacy Settings dialog box, check Override automatic
cookie handling.

5. On the First-party Cookies section, check Accept.

6. On the Third-party Cookies section, check Accept.

7. Check Always allow session cookies.

8. Click Ok.

9. Click Ok again and restart the browser.

D. Microsoft Edge

1. Click the menu symbol and choose Settings.

2. In the Advanced settings section, click View advanced settings.

3. From the Cookies drop-down list, choose Don’t block cookies.

E. Safari (Mac)

1. Click Safari and choose Preferences.

2. Go to the Privacy tab.

3. In the Cookies and website data section, uncheck Block all cookies.

Note: Also, make sure that Prevent cross-site tracking is unchecked.

F. Safari (iOS)

1. On your iPhone or iPad, click Settings.

2. On the left-hand panel, choose Safari.

3. In the Privacy & Security section, click Block Cookies.

4. On the Cookies and website data checklist, check Always allow.

That’s it! Now you can enjoy your eLearning content through your browser without problems.

Please follow below steps:

1. Go to LGCA eLearning platform ( – or click the Login button at the right top corner of LGCA homepage (

2. Click forgot your password:

3. Enter your email address or username

On the Reset password page, type your username or email in the respective field and click Send.

An email with further instructions is automatically sent to you.
Follow them to set a new password and access your account!

That’s it!

If you ever forget your password, keep this guide in mind and you
will have access to your LGCA account in no time.

You can explore all courses that LGCA can deliver upon request, by clicking here: 2020 LGCA General Catalogue

Bank: Barclays Bank UK PLC
Name: London Governance and Compliance Academy
Sort Code: 20 76 90
Account Number: 83897435

√ As soon as a payment is completed, kindly provide us with a swift copy through email.
√ For support or clarifications please contact us at

Thank you for choosing LGCA. Enjoy training with us.

LGCA’s eLearning platform is compatible with all modern browsers including Firefox, IE 9+, Chrome, Safari, and Opera. Our platform is also compatible with all browsers used by the latest mobile devices (i.e., iOS and Android).

When our platform detects an older browser, the users are automatically prompted to update their browser to experience our courses the best way possible.

Note: Older browsers don’t support HTML5 and other standards adequately. Regardless of using our platform, we strongly recommend that you install a modern browser to enjoy an optimal internet experience.

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