London Governance & Compliance Academy
For major institutions, handling complaints annually pay millions of pounds in compensation. For smaller firms, a string of cases can destroy a business. In between, hundreds of companies daily try to show their best side to unhappy customers, the Ombudsman and their regulator. The DISP complaint rules are fiddly and this course shows you how to use and comply with the rules while showing your best side to all the relevant stakeholders. The course leader, Adam Samuel, wrote the only book on the subject, now in its second edition and handles complaints for and against firms, having previously been the second PIA Ombudsman and an Insurance Ombudsman’s Assistant.
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